General Store FAQs

What is PetVibe World?

PetVibe World is your one-stop online shop for high-quality pet products, including toys, accessories, grooming supplies, and more for happy, healthy pets.

Where are you located?

We are an online-only U.S. store, so you can shop from anywhere nationwide and enjoy delivery straight to your door.

Do you have products for all pets?

Yes! We carry products for dogs, cats, small pets, and more. We’re always adding new items to make every pet’s life better.

Shopping & Order

How long does shipping take?

Most orders ship within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location in the United States.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a set amount. Check our homepage banner for the current free shipping offer.

Can I track my order?

Absolutely! Once your order ships, we’ll email you a tracking number so you can follow your package until it arrives.

Do you ship outside the United States?

Currently, we only ship within the United States. We’re working on expanding internationally soon.

Returns & Refunds

 What is your return policy?

You can return unused products within 30 days of delivery. Items must be in original packaging. Contact us for quick return instructions.

How do I start a return?

Simply reach out to our customer support team with your order number. We’ll send you easy return steps and shipping details.

When will I get my refund?

Refunds are usually processed within 5–7 business days after we receive your returned item. It will go back to your original payment method.

Product & Quality

Are your products safe for pets?

Yes! All our products are carefully chosen for safety, comfort, and quality. We focus on items that pets love and owners can trust.

How do I know which size to buy?

Check the size chart on each product page. If unsure, contact us and we’ll help you choose the perfect fit for your pet.

Do you offer eco-friendly products?

Yes, we carry a selection of eco-friendly and sustainable pet products designed to keep your pets happy and help the environment.

Payments & Security

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options to make checkout fast and safe for you.

 Is my payment information secure?

Yes. We use secure encryption technology to keep your personal and payment information safe throughout the checkout process.

Customer Support

How do I contact customer support?

You can reach us anytime by email or through our Contact Us page. Our support team usually responds within 24 hours.

Do you offer gift cards?

Yes. We use secure encryption technology to keep your personal and payment information safe throughout the checkout process.